Shipping Policy

Order Processing

All of our products are made to order, printed specifically for each purchase.
Orders are typically processed within 2–5 business days before they are shipped.

Shipping Times

We aim to deliver all orders within 5–12 business days from the date of purchase. Delivery times may vary depending on your location and external factors like postal carrier delays or peak seasons.

Estimated Delivery by Region:

• United Kingdom: 5–12 business days

• Europe: 5–12 business days

• United States: 5–12 business days

• International: 5–12 business days

Please note: Delivery times are estimates and cannot be guaranteed due to factors outside our control.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
Please allow 24–48 hours for the tracking information to update.

Lost or Delayed Packages

If your tracking shows that your package has been delivered but you have not received it, please contact your local postal carrier first.

If the package appears lost in transit, contact us at Hiraethsurf@gmail.com and we will assist you in investigating the issue with the shipping provider.

Incorrect Address Policy

Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect address, we cannot guarantee a replacement or refund unless agreed upon.

Customs & Duties

For international orders, customs fees, import duties, or local taxes may apply depending on your country's regulations. These charges are the responsibility of the customer.

Contact Us

If you have questions about shipping or your order, contact our support team at:
Hiraethsurf@gmail.com

Please include your order number so we can assist you quickly.

Policy Updates

We reserve the right to update this policy at any time to reflect operational, supplier, or legal changes.